Attorney & Law Firm Live Chat Service

MileMark Media™ Live Chat

Getting the attention of prospective clients online is difficult — your firm has 7 to 10 seconds to convince website visitors to contact you. Attract prospects with a professional, live online greeting 24 hours a day, seven days a week—even when you or other members of your firm or administrative staff are not available.

MileMark Media™ Live Chat enhances the experience potential clients have with your firm by providing an instant personal connection, anytime, from any device.

MileMark Media™ Live Chat helps your firm:

  • Connect immediately with prospective clients
  • Capture leads that turn into clients
  • Easily follow up on all opportunities

57 percent of consumers believe that live help is among the most important features of a website, and half of consumers have used live chat or click-to-call1.

A Live Chat Solution Developed Specifically for Law Firms

MileMark Media™ Live Chat puts your firm in the position to win more business by successfully converting more website traffic into leads through private, real-time exchanges with site visitors.

MileMark Media™ Live Chat delivers:

  • Immediate engagement of all visitors to the firm’s website via a Live Chat pop-up window that appears after a customizable time delay.
  • Real-time lead-capture available 24/7/365 on your website. Live operators are always available to ensure website visitors receive a professional live greeting even when your firm is not available.
  • Trained chat representatives, skilled at gathering important details for law firms, who respond but do not provide legal advice.
  • Qualified leads, as our Live Chat operators only forward those leads that have a potential client’s phone number and/or email address.
  • Quick access to qualified leads and chat transcripts of conversations with prospective clients, automatically sent to your cell phone and/or email.
  • Prominently placed chat icons and windows on all website pages. Icons and chat windows are customized to match your firm website.
  • Fully customizable chat script that promotes your firm’s key differentiators.
  • Mobile compatibility ensuring visitors from mobile devices can also interact with the operators.

Improve your website’s ability to generate results by converting more visitors into clients
Visitors who most likely would have left your site are captured as leads.

Follow up on opportunities more efficiently
Respond to the most qualified opportunities for new potential clients by receiving chat transcripts with contact information and important details as soon as a chat session ends.

Inspire confidence and comfort with better customer service
Promote immediate engagement with your firm using the latest website technology. Assure prospective clients confidence they have found the right firm.

Leverage trained chat representatives
Utilize our trained operators who specialize in chat for law firms.

Convert More of your Website’s Visitors into Quality Leads!

1 “Consumer Views of Live Help Online 2012,” Oracle, May 14, 2012

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