Switch to ADA Accessible Theme
Close Menu

How to Remove a Negative Google Review & What to Do If They Can’t Be Removed

1 star review

At some point every lawyer will deal with a negative review on their Google Profile.  Although it may seem like a big deal to those with a squeaky clean 5.0 rating, there are some steps you can take to get the review taken down, but if not, we have a few tips and tricks you can take in order to lessen the impact of these reviews.

We usually have to deal with 2 different types of negative reviews.  1-Star reviews with no text, coming from seemingly random google account with no rhyme or reason.  The other scenario is likely to be from a disgruntled former client or the opposing party in a recent case.

A 1 star review with no text, unfortunately is the hardest to get taken down.  Unless the account has a major history of giving a 5 star review to 1 business, and then a lot of 1 star reviews to competitors, it will be hard to convince google to remove the no-text review.

There are some scenarios where google will take down reviews.  The most common that we see removed are when profanity or other hateful language is used.  Other reasons for a review removal can be the posting of personal information (name, address, contact info) and harassment of a specific individual.

Google Supports response time is notoriously slow, the removal can take anywhere from 3 days to 4 or 5 weeks.  Unfortunately if the review remains after flagging and reporting it, it will not be taken down.  There are 2 ways to combat a negative review that remains up.  The first is to get more reviews, this will push the negative review down, and will help improve your overall rating.

The second way to combat a negative review like this, is to respond politely and concisely.  Remember, prospective clients will be reading your response.  The most effective reply is to state that you have no record of this person being a client, and ask them to please contact the law firm office so that you can resolve the issue.

You should not spend hours dwelling on the review or threatening legal action.  Your time will be much better spent getting new reviews from other clients and responding to existing positive reviews.

If you are concerned about a negative review on your Google profile,  MileMark Media can help you with contacting google and getting negative reviews removed. We are also equipped to help you implement a custom law firm marketing strategy for your firm. Contact us today to discover your personalized legal marketing plan. You can reach us by phone at 866-598-6235 or through our contact form to get started.

Facebook Twitter LinkedIn
Contact Our Legal Marketing Experts Today

We aren’t the type of company to over-promise and under-deliver when it comes to building your law firm website or brand. We have built hundreds of custom, responsive law firm websites completely up to Google’s latest mobile and optimization standards, we work hard toward each of our clients’ goals. We have 50+ years of combined legal marketing expertise at MileMark Media, we exclusively build and market attorney websites for the legal industry. We utilize only the best strategies from our dozens of studies and experiences on optimizing sites, conversions, trends and outcomes. Boost your presence online, contact our legal marketing experts for a free website consultation today.

Tampa, FL
813-200-5844

5100 W. Kennedy Blvd
Suite 152
Tampa, FL 33609

Fort Lauderdale, FL
954-446-9016

500 East Broward Boulevard
Suite 1710
Fort Lauderdale, FL 33394

Boca Raton, FL
561-570-1987

20283 State Road 7
Suite 24
Boca Raton, FL 33428

Miami, FL
305-728-5184

701 Brickell Avenue
Suite 1550
Miami, FL 33131

Orlando, FL
407-530-0110

121 S. Orange Avenue
Suite 1500
Orlando, FL 32801

Baltimore, MD
410-609-6168

100 International Drive
23rd Floor
Baltimore, MD 21202

Neptune, NJ
732-515-4141

3600 Route 66
Suite 150
Neptune, NJ 07753

Scranton, PA
570-218-5645

SNB Plaza
108 N Washington Ave
Scranton, PA 18503

Hermosa Beach, CA
310-928-2970

2447 Pacific Coast Highway
2nd Floor
Hermosa Beach, CA 90254

  • facebook
  • twitter
  • linkedin
  • instagram
  • youtube

© MileMark Media, LLC. All rights reserved.