Help! My Clients Google Reviews Are Not Being Displayed!
A major issue that has been affecting all types of businesses online is missing reviews. Attorneys put in the time to collect these reviews, maybe even have a person in the office dedicated to reaching out to previous clients in order to generate reviews. For law firms this can be even more impactful because of the difficulty in getting previous clients to submit reviews.
When contacting google support you are almost always met with a generic response.
It sounds like Google has filtered out the reviews you refer to from showing on your Business Profile. They made their filter much stricter last year to counter spammy reviews. Unfortunately, and frustratingly, some genuine ones are getting removed too. Google uses automated spam detection measures to remove reviews that are probably spam. These measures help improve people’s experiences on Google and ensure that the reviews that they see are authentic, relevant and useful. Some legitimate reviews may be inadvertently removed.
How to Resolve
Often the person that left the review can see it on the account they posted from, but the review cannot be seen by anyone else. If the person leaving the review can provide the date/time that the review was posted as well as a screenshot of the review, an appeal can be made to google which gives you the best shot of getting the review posted.
Without a screenshot of the review, you will only be met with generic responses and dead ends. Even with the screenshot and providing a trove of other information to google, this process only has a minimal success rate as the amount of people on the google support team is not enough to handle the amount.
If you are having trouble with missing law firm reviews. MileMark Media can help you with contacting google and getting your reviews pushed live. We are also equipped to help you implement a custom law firm marketing strategy for your firm. Contact us today to discover your personalized legal marketing plan. You can reach us by phone at 866-598-6235 or through our contact form to get started.